services
Discovery & UX Strategy
Lean product research and strategy engagements
Continuous Discovery
Are you asking customers for “feedback” or asking them what they “want”? Or, are you shipping things but relying on surveys and NPS scores to know if customers are happy? If either of these sound like you, you're getting incomplete and unreliable indicators feeding your product roadmap and strategy. You risk building a product no one finds useful or desirable, especially if you're doing none of this. I can teach your team how to leverage releases for learning genuine customer sentiment that aligns to business goals.
perfect for
Teams who are operating off feedback but want to learn how to do insightful, strategic, and actionable research
Typical engagement
1-3 months
Case studies
Deep Insights
You have quantitative data but you don’t know the WHY of the problem you’re seeing. Is it simply wonky UX, or is it that the product is misaligned with the larger user context? You don’t have the skills in-house to connect the dots, and can’t afford to slow down to upskill the team you need to move forward. I can quickly get you deep insights that allow you to set direction with confidence and impact.
Build confidently. Let’s talk about how discovery and user research activities can help you effectively frame problems, explore solutions, and envision a new future.
Looking to start smaller?
Let’s do a UX Audit. I run a quick and thorough assessment of your product and provide you with a plan of action. We can chat about priorities, trade-offs, and next steps from there.
Have something else in mind? Or not sure?
I take on a variety of design work, including Product Design, User Research, and Product Strategy. I can help you and your team answer those lingering uncertain, risky questions — typically in 2-4 weeks. And within 1-2 weeks, I can help your team visualize and build validated designs.
Let’s work on something together
Design is a method for solving problems, and it’s about bringing intention to meaningful, essential change. Currently partnering with people and projects that push for a better world.